At NIVOFA, we want customers to be satisfied with their cookware purchases. This policy explains our return and refund process.
Return Window
Customers may request a return within 30 days of delivery.
To be eligible, the product should be unused, clean, undamaged, and in its original condition and packaging where reasonably possible.
Non-Returnable Conditions
Returns may not be accepted for products that:
- Have been extensively used
- Have been damaged through improper use
- Are significantly scratched, damaged, or altered
- Cannot reasonably be resold because of the customer’s handling
- Are returned after the 30-day return window
Quality Issues
If you receive a defective, damaged, incorrect, or materially different product, contact us as soon as possible.
Please provide your order information and, where appropriate, photographs showing the issue.
For approved quality-related returns, NIVOFA will cover reasonable return shipping costs.
Non-Quality Returns
For returns that are not caused by a product defect, shipping error, or other issue attributable to NIVOFA, the customer may be responsible for return shipping costs.
Refund Processing
Once the returned product has been received and inspected, approved refunds will generally be processed within 3–5 business days.
Refunds will be sent to the original payment method.
Depending on the customer’s bank or payment provider, additional processing time may be required before the refund appears in the account.
Exchanges
If a replacement or exchange is appropriate, please contact us before sending the product back so that we can provide the applicable instructions.
Contact Us
For return or refund requests:
NIVOFA LLC
Email: isaacrobertson@nivofa.com
Phone: +1 (872) 284-6706
Address: 13297 E 350TH AVE, MASON, IL 62443, United States